Elegantly crafted jewelry, from necklaces to rings.
FAQ
Questions & Answers
Shopping
- How do I place an order?
Placing an order with ELÉNA JEWELS is simple and secure. Select the part you want to buy and click the “Add to Cart” button. To complete your order, follow the steps in the checkout process. Your credit card details will be required at the end of the checkout process and once provided your order will be confirmed.
- How will my order be packaged?
Your ELÉNA JEWELS order will be packed in the ELÉNA JEWELS box.
- Does ELÉNA JEWELS offer size adjustments?
We offer size adjustments on specific items. For more information, please contact Customer Service at info@elena-jewels.com.
- Is it safe to order through the ELÉNA JEWELS website?
Yes, elena-jewels.com is a secure platform where you can place your order online. It is important to us that our website server is extremely secure, so we ensure that industry-standard encryption technologies are used when transferring and receiving customer data.
- What if I need extra help or advice during my purchase?
If you need extra help during your purchase, you can contact us via email info@elena-jewels.com.
- Are the prices on the ELÉNA JEWELS website subject to change?
The prices displayed in elena-jewels.com may be subject to change, however, the prices displayed on the day of purchase will be the prices charged.
- Is it possible to change the payment method or delivery method after submitting my order?
No, once the order has been completed these changes cannot be made.
- Can I use two different payment methods in one purchase?
At the moment we only accept one payment method per order. We recommend that you make a purchase on demand if you want to pay for different pieces with different payment methods.
- Why should I create an ELÉNA JEWELS account?
Creating an account on our website means that your information will be securely saved so that you can checkout faster. Having an account you can also track your order more easily whenever you want. Having an ELÉNA JEWELS account also allows you to add pieces to your wishlist and exclusive access.
- Privacy & Cookies
ELÉNA JEWELS treats the privacy of its customers with the utmost importance. To learn more, please visit our Privacy Policy. If you have any further questions, please contact us at info@elena-jewels.com.
- Will I be charged fees for my purchase?
The fees are currently 23% (VAT), which is already included in the price of the piece. For any questions related to fees, please contact our customer support at email info@elena-jewels.com.
- What is the shipping time?
The expected shipping time is 3 to 15 days.
Questions & Answers
Shipping & Returns
- What shipping options are available?
Orders placed in elena-jewels.com can be shipped worldwide. For more information, please contact our customer support team at info@elena-jewels.com.
- How can I return my order?
For assistance on how to return an order, please contact our customer support team through info@elena-jewels.com.
Online orders have a 30-day return period, which starts on the date the receipt is issued.
- Can I track my order?
Yes, as soon as your order is shipped, you will receive an email with the tracking details of the order. You can also check the status of your orders in your account.
- Is my order shipped wrapped?
All orders are shipped in an ELÉNA JEWELS box.
- Can I change the delivery address after placing my order?
If the order has not yet been shipped, you can change the address. To do so, please contact our customer support team at info@elena-jewels.com.
- Will I be charged shipping fees for my purchase?
No, shipping fees are free on all purchases.
- Will I receive a receipt for my purchase?
Order confirmation, delivery notifications and receipt of your order will be sent to the email you provide at check-out.
Questions & Answers
Care & Repairs
- How do I avoid damaging my jewellery?
By wearing our jewellery in constant contact with your skin, you are exposing the garment not only to accidental knocks but also to pollution and weather conditions. This implies extra care and attention. Here are some recommendations to keep your pieces as they were original: Remove your pieces before exercising, cooking or gardening; Avoid contact with cosmetic products or cleaning products; Avoid drastic temperature changes; Store your jewellery in an individual box.
- How to preserve your jewelry?
Soak your garment for a few minutes in hot water with neutral ph soap. After this step, gently brush the piece with a very soft brush and rinse it with hot water. Finally, all you have to do is dry and polish the piece with a soft cloth.